Through research and application of modern technology to support digital transformation towards digital government, especially in improving methods, processes of information exchange and interaction among citizens, businesses, and state agencies, QTSC and its partners have developed the C-HUB solution. This is a comprehensive multi-dimensional connection solution enhancing interaction among government, citizens, businesses and the community, including:

1022 Center supporting for businesses and citizens – 11* emergency response service:

- Contact center 1022 & 11*: operating continuously 24/7, receiving, supporting not only for citizens and businesses requests but also for emergency response services, such as medical emergency (115), firefighting (114), and urban security (113).

- Diverse receiving methods: requests and emergency issues are received through many communication channels, from direct calls to digital media (Zalo, Facebook, Website...) to ensure flexibility and convenience.

- Quick and responsive processing: all received information is processed promptly and efficiently, with the results being communicated back to the reporter through on-duty staff or forwarded to the relevant authorities.

- Storage and transparency: requests and emergency issues as well as results are recorded on 1022 Center system, ensuring transparency and equivalent to hard copies, helping to manage and supervise synchronously with the provincial/city database.

Provincial/City-level information dissemination system:

- Dissemination system manages the base information activities in province/city to meet requirements of supervising, controlling, synthesizing, analyzing and evaluating the effectiveness of the activities.

- Centralized management system for smart radio stations, public LED boards and other base information means - this is an indispensable system in two-way interaction among government and citizens.

• Main functions of C-HUB:

+ Cordinationg emergency calls (113, 114, 115);

+ Consulting and guiding requirements relating to public administration;

+ Locating the incident, supervising the process of handling requests;

+ Surveying and evaluating citizens’ satisfaction with results;

+ Building the incident map basing on statistics and reports of incidents in the area.

• Benefits:

+ Social welfare: multi-channel and multi-source receiving 1022, 113, 114, 115... helping citizens/businesses easily to access authorities and emergency services;

+ Economic benefits for the province: saving on paper documents and mail delivery; reducing citizens reception at state agencies; saving working time of businesses and citizens;

+ Improving digital transformation index: improving the provincial/city digital transformation index; promoting the process of building smart city;

+ Active and effective propaganda: two-way interaction, improving the effectiveness of propagating the Party and State's policies to citizens; emergency response when large-scale natural disasters occur to help citizens prevent them promptly;

+ Quick supervision and direction: helping leaders to have enough information and give effective direction promptly; detecting hot incidents and public fame;

+ Centralized data center: is a center collecting data directly from citizens and businesses to share with other parties for analysis and evaluation.

Contact information:

QTSC Telecom Center 

Address: QTSC Telecom Center Building, QTSC, Tan Chanh Hiep Ward, District 12, Ho Chi Minh City 

Phone: (84-28) 3715 8888 – Ext 900

Email: sales@qtsc.com.vn 

Website: https://telecom.qtsc.com.vn