The 2018 Global Outsourcing 100 recognizes the world’s best outsourcing service providers across the full spectrum of outsourcing solutions, including business process outsourcing, facilities services and information technology. Judging is based on a rigorous scoring methodology that includes a review by an independent panel of IAOP customer members with extensive experience in selecting outsourcing service providers and advisors for their organizations.

“In today’s economy, it is more important than ever for outsourcing buyers to be able to easily identify and select the right company for their outsourcing needs,” said Debi Hamill, IAOP CEO. “The Global Outsourcing 100 and World’s Best Advisors lists are the essential tools companies reference to make smarter decisions. They provide companies with valuable insights into the outsourcing industry, leading and emerging service providers and advisors, and key developments to watch.”

Joerg Vollmer, CEO of Swiss Post Solutions, stated,

"Most companies have experienced the BPO hype of cost reductions, labor arbitrage, the standardization and streamlining of existing processes. But gaps in end-to-end solutions, as well as quality issues remain. At the same time companies must improve productivity and efficiency, in combination with reducing costs, to compete in in a competitive market environment/wastewater. As a leading outsourcing provider for business processes solutions and innovative services in document management, Swiss Post Solutions addresses these challenges with innovative digital technologies like Artificial Intelligence and Robotic Process Automation. In addition to increasing customer satisfaction levels, the use of these digital technologies is opening up further new possibilities as they are capable of screening and investigating processes, and they offer transparency and a solid basis for productive data analysis. We are honored that IAOP has once again recognized SPS as a top global provider of document management and business process outsourcing solutions.“

The official listing, which is composed of the top 75 Leaders and top 25 Rising Stars, is expected to be released in June.

ABOUT SWISS POST SOLUTIONS

Swiss Post Solutions (SPS) is a leading outsourcing provider for business processes solutions and innovative services in document management. A strong international client base relies on SPS’ ability to envision, design and build end-to-end solutions and to be its trusted advisor for the key value drivers in BPO: location strategy, process optimization and technology, such as intelligent automation. Part of the Swiss Post Group headquartered in Bern, Switzerland, SPS’ 6800 employees and specialized partners span the full range of the industry with focus on banking, insurance, telecommunications and healthcare, addressing customer needs in more than 20 countries.

ABOUT IAOP

IAOP is the global association that brings together customers, providers, and advisors in a collaborative, knowledge-based environment/wastewater that promotes professional and organizational development, recognition, certification, and excellence to improve business service models and outcomes. Our members and affiliates worldwide are digging deep at IAOP conferences, learning at IAOP chapter meetings, getting trained and certified at IAOP courses and workshops, and connecting through IAOP social media, all with one goal: better business results. Whether you are a customer, provider or advisor, new to collaborative business models like outsourcing, or you are an experienced professional, IAOP connects you and your organization to our growing global community and to the resources you need to get the results your company deserves and demands. For more information and how you can become involved, visit www.IAOP.org.

ABOUT THE GLOBAL OUTSOURCING 100

As the global, standard-setting association and advocate for outsourcing professionals and the organizations they support, the International Association of Outsourcing Professionals® (IAOP®) annually produces The Global Outsourcing 100, a listing of the world’s best outsourcing solutions providers, to help companies in their outsourcing decisions.
 
The Global Outsourcing 100 and its sub-lists are essential references for companies seeking new and expanded relationships with the best companies in the industry. The lists include companies from around the world that provide the full spectrum of outsourcing services — not just information technology and business process outsourcing, but also facility services, real estate and capital asset management, manufacturing and logistics. They include not only today’s leaders, but tomorrow’s rising stars.
 
Source: Swiss Post Solutions