SPS is hiring Customer Support (German language)

14/06/2024

Is your German sharp, and your problem-solving skills even sharper? At SPS Vietnam, we turn challenges into opportunities. Join our dynamic team and let’s redefine customer service together!

Your Role: As a Customer Support, you will be the superhero our customers need in the telecommunication world. You’ll handle inquiries in German, helping them navigate their issues and ensuring they leave with a smile.

Your Responsibilities:

- Customer Orientation: Be the direct point of contact for our customers, offering personalized advice via chat or email.

- Service: Support our sales partners in all customer concerns, from invoices to tariff changes, ensuring optimal care.

- Solution Orientation: Resolve client inquiries, playing a crucial role in boosting customer satisfaction.

- Customer Communication: Manage order receipts and processing through chat and email, ensuring seamless operations.

Working time: Monday - Friday, 44hours/week

Location: Saigon ICT Tower, Quality Tech Solution Complex, District 12, Ho Chi Minh City

Benefits:

- Attractive salary and bonus (13th month salary, productivity bonus)

- Accident insurance, personal insurance and health care package

- Parking and lunch allowance

- Flexible working hours, international and modern working environment

- Company trip, team building, year-end party, sports activities and spiritual care for employees

What We’re Looking For:

- Education: At least a high school degree.

- Language Skills: German proficiency (B1-B2), Basic English (A1)

- Soft Skills: Accuracy, hard work, stellar communication and interpersonal skills, decision-making ability, independence, and a customer-oriented mindset.

How to Apply: Send your resume to anh.nguyen.4@spsglobal.com or register here https://forms.office.com/e/jZFxf2YURx

Let us know why you're the perfect fit for our team.

We can't wait to meet you!