DIGI-TEXX is hiring Client Success Officer (Japanese_N2)

22/12/2020

DIGI-TEXX VIETNAM LTD.

Salary: Negotiable

Job description

* Job Purpose:
Work for a German company specialized in Business Process Outsourcing and IT Solution. The company offers solutions and services to different types of clients in different industries.
* Job Duties:
- Building and maintaining good relationships with existing customers.
- Scheduling customer care call and travel visit to customer when necessary.
- Making plans based on criteria and orientations of Client Success Team.
- In charge of and follow procedures related to contracts and quotation, bidding proposal, contract review.
- Proposing strategies and programs to support channel business development.
- Regularly researching the market and updating information on competitors (prices, programs, policies, market news ...).
- Answering, handling questions and complaints of customers to ensure customer satisfaction and trust.
- Report the results of work performance to Client Success Manager.
- Other jobs as assigned by direct manager.

Required experience/skills detail

- Ability to negotiate and want to develop negotiating skills
- Willing to learn and accept new challenges
- Ability to present and introduce the company's services
* Communication Skill:
- Excellent Japanese: Writing and Speaking
- Communication in English is an advantage
- Presentation Skill
- Project Meeting Handling with different types of stakeholders.
* Required Skillset:
- Computer Knowledge with Office skill.
- Good in Project Management Framework
- Good in Project Management Tools and Techniques

Job detail

Position type: Full-time

Career level: Labor

Experience level: 2 - 5 years

Education level: Bachelor's Degree

Gender: Male/Female

Job categories: Customer Service, IT - Software, Interpreter/Translator (Japanese)

- Please send your application by online, mail hr@digi-texx.vn or direct to