* Job Purpose:
Work for a German company specialized in Business Process Outsourcing and IT Solution. The company offers solutions and services to different types of clients in different industries.
* Job Duties:
- Building and maintaining good relationships with existing customers.
- Scheduling customer care call and travel visit to customer when necessary.
- Making plans based on criteria and orientations of Client Success Team.
- In charge of and follow procedures related to contracts and quotation, bidding proposal, contract review.
- Proposing strategies and programs to support channel business development.
- Regularly researching the market and updating information on competitors (prices, programs, policies, market news ...).
- Answering, handling questions and complaints of customers to ensure customer satisfaction and trust.
- Report the results of work performance to Client Success Manager.
- Other jobs as assigned by direct manager.