The Project Manager will be joining our core Operation Management Team, under direct supervisor of the Operation Head. You are granted fully authority to manage one or several key client accounts (depending on the project size) with the below responsibilities:
- Supporting Business Development in analyzing, designing and consulting solutions to the new or expanding client’ inquiries
- Monitoring the implementation of the new project by coordinating external and internals’ different departments (namely Software Development, Business Development, Quality Control, IT, Human Resources) for a successful project go-live
- Communicating with and supporting clients on the regular basic. For this position, the communication language will be English.
- Perform and monitor documents related to information security required by the Bank and Insurance.
- Ensuring project performance in term of quality, SLAs, customers satisfaction
- Continuously researching and generating new ideas to improve project/operational process. She/he is encouraged to demand new technologies and input from Software Development and other departments for process optimization

- English in advanced level (four skills)
- Excellent in customer service and timely communication
- Innovative mindset, asking questions, challenging legacy processes
- Project management experience is a strong plus
- Experiences in bank/insurance is an advantage.