Job Description

• Be responsible for conducting and delivering key training sessions (products, sales processes, soft skills,etc..) for ATALINK customers /partners and Sales Team
• Based on clients' requirement, present the affective solutions to clients
• Communicate with and meet with clients when needed. Collect as much information about the client's business as possible. Apply appropriate changes to requirements following company scope and product development orientation
• Work on projects with internal (CS, BA, S&M) and external team, constantly recommend solutions for improvement.
• Ensure to fully support CS team working under Account Manager to perform the function of gathering customer requirements, analyzing, classifying, conveying all requests or suggestions about products to BA and Development team in a constructive, simple and effective way following ATALINK’s compliance and standard
• Minimize the support of BA and Developer in receiving and updating project information for customers
• Connect team members through team building and non-work activities
• Support Customer Support Team with technical knowledge
• Any other tasks assigned

• Bachelor degree in Information Technology, Information Management System or Business Administration
• Certified Management Consultant or other is a plus
• + 3 years of business analysis and customer relationship management experience in product development
• Familiar with Solutions/Products of top vendors in industry such as CRM, DMS, ERP is a plus
• Good knowledge of software engineering
• Good business process modeling skill
• Strong communication, mentoring, and negotiation skills with stakeholders
• Good at problem solving and consulting
• Attention to detail, organization skill and easy to talk to people
• Fluent English

• Attractive salary and benefits (13th salary, distinguished employee of the quarter and year, seniority award…)
• Performance appraisal twice a year
• Healthcare and accident insurance
• Various training on best practices and soft skills
• Teambuilding activities in every summer, company trip, big annual year-end party every year, etc
• Fitness & sports activities: football, tennis, table-tennis, badminton,…
• Commitment to community development: charity every quarter, blood donation, public seminars, career orientation talks,…